Q: What information do I need to provide when contacting you?
A: When you contact us please provide us with the name you ordered with and your order #. Without this information, we will not be able to assist you. As we will not be able to locate your order.
Q: What is the best way to contact you?
A: The best way and fastest way to contact us is via email at email@example.com. We do have live support via phone. However, we receive hundreds if not thousands of calls per day so you may experience long wait times. If your wait time is over 15 minutes you will be directed to voice mail.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does ToysCases provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
Q: Are there ever any delays in your shipping times?
A: Yes. The first 2 weeks of February is our inventory time. Shipping times may be slightly delayed due to low inventory in our warehouses. Under normal circumstances, the delay is only 2-3 business days.